Shipping Policy

Orders are typically processed within 2–5 business days. Because each RootWise™ product is thoughtfully prepared, processing times may vary during launches, promotions, or peak periods. You will receive a confirmation email once your order has shipped.

Shipping rates are calculated at checkout based on your location and selected shipping method. Estimated delivery times are provided at checkout and begin once your order has been processed and dispatched. Delivery windows are estimates and are not guaranteed.

Once your order ships, you will receive a tracking number by email so you can follow its journey. Please allow up to 48 hours for tracking information to update.

Occasionally, delivery may be delayed due to carrier issues, weather, high order volume, or circumstances beyond our control. We appreciate your patience and will do our best to keep you informed.

Where available, international orders may be subject to customs duties, taxes, or import fees determined by the destination country. These charges are the responsibility of the recipient and are not included in the order total.

If your order arrives damaged or does not arrive as expected, please contact us within 7 days of the delivery date with your order number and photos of any damage. We will work with you to resolve the issue promptly.

Because our products are personal-care items, we are only able to accept returns or exchanges for items that arrive damaged or defective. If there is a problem with your order, please reach out and we will make it right.

Questions regarding shipping may be directed to:

NLI-10, LLC dba RootWise™
Email: info@nli-10.com